Refund & Return Policy | Sew Yours

The following items are final sale and cannot be returned or exchanged:

• All cut fabrics and materials, including bag-making fabrics, quilting cottons, vinyl, faux leather, interfacing, stabilizer, and other cut or by-the-yard materials
• PDF Patterns
• Clearance / Final Sale Items
• Subscription Boxes
• Gift Cards

Final sale status does not prevent Sew Yours from addressing an item that arrives damaged, defective, incorrect, or is missing from an order as described in this policy.

For items that are not final sale, submit a request through our Help Center within 7 days of delivery to request return authorization. All returns must be approved before an item is shipped back.

• Return requests made more than 7 days after delivery will not be accepted.
• Approved returns must be shipped within 7 days of authorization.
• Items must be unused and in their original packaging.
• Items must be in resellable condition.
• Items must be free from damage, odors, pet hair, stains, rips, or other signs of use.
• Customers are responsible for return shipping costs.
• Original shipping charges are non-refundable.

Refunds for approved returns are issued to the original payment method after the returned item has been received and inspected.

Because orders begin moving through our fulfillment process quickly, orders cannot be changed or canceled once they have been placed.

This includes adding or removing items, changing quantities, updating payment information, or canceling an order.

Please review your cart, quantities, shipping address, and payment information carefully before completing checkout.

Customers are responsible for reviewing product descriptions, measurements, specifications, and other listing information before purchasing.

We may provide general product or sewing machine recommendations based on the information available to us, but these recommendations are not a guarantee of compatibility or performance.

Sewing machine capabilities vary, and customers are responsible for determining whether a product is appropriate for their machine, equipment, and intended project.

Products are not eligible for return or refund solely because they are not compatible with a customer's machine or project.

We photograph products as accurately as possible, but colors may appear different due to screen settings, brightness, calibration, and lighting.

Colors may also vary slightly between production runs and dye lots. Products purchased at different times may not be an exact match, even when they are the same product or color name.

Hardware finishes and other manufactured finishes may also vary slightly between production batches.

Normal color, dye lot, production-run, or finish variations are not considered defects and are not eligible for return, refund, or replacement on that basis.

While we make every effort to maintain accurate inventory, occasional discrepancies may occur.

If the full quantity of a cut fabric or other by-the-yard material is unavailable, we will ship the remaining available quantity and automatically refund the unavailable balance to the original payment method.

For example, if 1 yard is ordered but only 3/4 yard remains, or 5 continuous yards are ordered but only 3 continuous yards remain, the available quantity will ship and the difference will be refunded.

For other products that become unavailable after fulfillment begins, the unavailable item will be automatically refunded and the remaining items in the order will ship.

To avoid delaying shipment, we do not contact customers for approval before issuing these refunds.

Please inspect your order promptly upon delivery.

If an item arrives damaged, defective, incorrect, or an item is missing from your order, submit an Order Help Request within 7 days of delivery through our Help Center.

Please upload clear, well-lit photos showing the affected item(s), the shipping packaging, and all items received in the order. For incorrect or missing-item claims, photos of the complete contents received help us verify what was included in the shipment.

Please retain all packaging and items until the claim has been resolved.

We may request additional photos or documentation if needed. If approved, Sew Yours may repair, replace, refund, or otherwise resolve the issue at our discretion.

Requests submitted more than 7 days after delivery will not be accepted.

Packages returned due to an incorrect or incomplete address, failure to claim the package, refusal of delivery, carrier access issues, or an unsuccessful required signature do not automatically qualify for a refund.

Final sale items remain non-refundable when returned to Sew Yours for these reasons.

If a returned package contains eligible non-final-sale items, any refund issued may exclude the original shipping charges and may be reduced by return shipping, insurance, signature confirmation, carrier fees, or other costs incurred by Sew Yours.

If a package is eligible to be resent, the customer must pay the applicable reshipment and carrier charges before the order will be shipped again.

See our Shipping Policy for complete delivery, tracking, lost package, address, and carrier-related terms.

If you believe there is a problem with your order or payment, please contact Sew Yours through our Help Center so we have an opportunity to review and resolve the issue.

Sew Yours may provide order records, tracking information, customer communications, policy acknowledgments, and other relevant documentation to a payment processor or financial institution in response to a chargeback or payment dispute.

Fraudulent or abusive payment disputes may result in refusal of future service or restrictions on future purchases.

Sew Yours, LLC reserves the right to update this policy at any time. We reserve the right to refuse service, decline or cancel orders, or restrict future purchases for any lawful reason.