Shipping Policy | Sew Yours

We work hard to process and ship orders quickly so you can start creating sooner.

Most in-stock orders ship within 24–48 business hours, Monday–Friday.

During product launches, sales, holidays, or other peak periods, processing may take up to 72 business hours.

We do not combine multiple orders or refund shipping charges for orders placed separately, even if the orders are placed on the same day or only minutes apart.

To avoid paying shipping more than once, please make sure your cart contains everything you would like to purchase before completing checkout.

Because orders begin moving through our fulfillment process quickly, we do not accept order changes or cancellations once an order has been placed.

Please review your cart, item quantities, shipping address, and payment information carefully before completing your purchase.

This policy does not prevent Sew Yours from canceling an order that cannot be fulfilled, presents a payment or fraud concern, or has an additional shipping balance that the customer declines to pay or does not pay within the required timeframe.

While we make every effort to maintain accurate inventory, occasional inventory discrepancies may occur.

If the full quantity of cut fabric or other by-the-yard materials ordered is unavailable, such as when 1 yard is ordered but only 3/4 yard remains, or 5 continuous yards are ordered but only 3 continuous yards remain, we will ship the remaining available quantity and automatically refund the unavailable balance to the original payment method.

For all other items, if an item becomes unavailable after your order has entered fulfillment, the unavailable item or items will be automatically refunded and the remaining items in your order will be shipped.

To avoid delaying shipment, we do not contact customers regarding substitutions, partial shipments, order changes, or cancellations once fulfillment has begun.

Orders with a merchandise subtotal of $500 or more require additional shipping protection, including full-value shipping insurance and signature confirmation upon delivery.

The shipping charge displayed at checkout is calculated using the product weights recorded in our system. It may not account for final packed dimensions, multiple packages, carrier surcharges, full-value insurance, signature confirmation, or other services required to ship a large or high-value order safely.

If the actual shipping and required service costs exceed the amount paid at checkout, Sew Yours will email an invoice for the remaining balance before shipment.

Additional shipping balances must be paid within 3 business days of the invoice date. Orders will not ship until the balance is paid. If payment is not received within 3 business days, the order will be canceled and the amount originally paid will be refunded to the original payment method.

High-value and large orders will not ship until any additional shipping balance has been paid.

Large orders may be divided into multiple packages at Sew Yours' discretion. Packages may arrive separately and may have different tracking numbers or delivery dates.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Shipping addresses cannot be changed once an order has been placed. Please review your shipping address carefully before completing checkout.

Customers are responsible for monitoring tracking information and ensuring the carrier can access the delivery location. Sew Yours is not responsible for missed delivery attempts, carrier access restrictions, unclaimed packages, or packages returned to us because the carrier was unable to complete delivery.

Sew Yours is not responsible for delays, delivery failures, returned packages, or lost packages caused by an incorrect, incomplete, or undeliverable address provided by the customer.

Estimated delivery dates displayed at checkout are provided by the shipping carrier and are not guaranteed.

Once your order leaves our shop, transit times, routing, tracking updates, and carrier delays are outside of our control.

Shipping charges are non-refundable due to carrier delays.

Orders requiring signature confirmation must be accepted by an eligible recipient at the shipping address.

The customer is responsible for monitoring tracking information and arranging for an eligible recipient to be available to sign for the package.

If a signature-required package is returned to Sew Yours because a signature could not be obtained, the customer must pay all applicable return shipping, reshipment, insurance, signature confirmation, and carrier fees before the order can be sent again.

Once your order ships, you will receive a tracking number by email.

If your package has not received a tracking update for 7 days or more, please contact us through our Help Center.

When eligible, we may assist with opening a carrier investigation or submitting a claim. Shipping carriers require specific waiting periods before an investigation or claim can be initiated.

If the package is insured and is ultimately determined to be lost by the carrier, Sew Yours will work through the carrier's claims process before issuing any replacement or refund.

Carrier investigations and claim timelines are controlled by the shipping carrier and may take several weeks to complete.

Once a package is marked as delivered by the shipping carrier to the shipping address provided at checkout, responsibility for the package transfers to the recipient.

Sew Yours does not issue refunds or replacements for packages confirmed as delivered by the carrier.

If your package is marked as delivered but cannot be located, please allow 48 hours after the delivery scan before contacting Sew Yours. Carriers may occasionally scan packages as delivered before final drop-off, and packages may also be delivered to a nearby address by mistake.

During this time, please:

• Check front, side, and rear doors, garages, porches, mailrooms, package rooms, bushes, and other possible delivery locations.
• Check with neighbors, household members, or building staff who may have received the package.
• Contact the shipping carrier directly for additional delivery details, driver notes, or GPS scan information.

If your package has not been located after 48 hours, please contact us through our Help Center. We can provide available shipment documentation to assist you with filing a claim directly with the shipping carrier.

Please inspect your package upon delivery.

If the exterior packaging appears damaged, take clear photos before opening the package and submit an Order Help Request within 7 days of delivery through our Help Center. Please upload photos showing the damaged packaging and affected item(s) with your request.

We will review the claim and may request additional photos or documentation if needed. If approved, Sew Yours may repair, replace, refund, or otherwise resolve the issue at our discretion.

Please retain all packaging materials and damaged items until the claim has been resolved, as the shipping carrier may require them during its investigation.

If a package is returned because the address entered at checkout was incorrect, incomplete, undeliverable, or not claimed, a reshipment fee is required before the order can be sent again.

Final sale items remain non-refundable if returned due to an incorrect or incomplete address, failure to claim the package, refusal of delivery, inability to obtain a required signature, or another address-related delivery issue.

Returned packages containing eligible non-final-sale items may be refunded at Sew Yours' discretion, less the original shipping charges, return shipping charges, insurance charges, signature confirmation charges, and any carrier fees incurred.

Severe weather, natural disasters, carrier disruptions, government actions, emergencies, and other events beyond our control may affect processing or delivery times.

Sew Yours, LLC reserves the right to update this policy at any time. We reserve the right to refuse service, decline or cancel orders, or restrict future purchases for any lawful reason.