Shipping policy
Shipping Destinations
We ship to physical street addresses within the United States only.
PO Box Addresses
We are unable to ship to PO Box addresses. A physical street address is required at checkout.
Orders placed with a PO Box address will be canceled and refunded to the original payment method. The customer must place a new order using an eligible physical street address. Product availability is not guaranteed when the new order is placed.
International Customers
For digital sewing pattern purchases, visit our Etsy store.
Shipping Turnaround Time
We work hard to process and ship orders quickly so you can start creating sooner.
Most in-stock orders ship within 24–48 business hours, Monday–Friday.
During product launches, sales, holidays, or other peak periods, processing may take up to 72 business hours.
If UPS is selected at checkout, please note that we do not have UPS pickup or drop-off available in our area on Saturdays. Orders placed after 10:00 AM EST on Friday may not be delivered to UPS until Tuesday when our shop reopens.
High-Value and Large Orders
Orders with a merchandise subtotal of $500 or more require additional shipping protection, including full-value shipping insurance and signature confirmation upon delivery.
The shipping charge displayed at checkout is calculated using the total product weight recorded in our system. It may not account for the final packed dimensions, the number of packages required, the destination, carrier surcharges, full-value insurance, signature confirmation, or other services required to ship a large or high-value order safely.
If the actual shipping, insurance, signature confirmation, packaging, or carrier service costs exceed the amount paid at checkout, Sew Yours may invoice the customer for the remaining balance before shipment.
High-value and large orders will not ship until any additional shipping balance has been paid.
If the customer declines to pay the additional shipping balance, Sew Yours reserves the right to cancel the order and refund the amount paid to the original payment method.
Large orders may be divided into multiple packages at Sew Yours' discretion. Packages may arrive separately and may have different tracking numbers or delivery dates.
Shipping Timeframes & Carrier Delays
Estimated delivery dates displayed at checkout are provided by the shipping carrier and are not guaranteed.
Once your order leaves our shop, we have no control over transit times, carrier delays, routing, or tracking updates.
Shipping charges are non-refundable due to carrier delays.
Separate Orders & Combined Shipping
Effective 7/8/2026: Each order is processed and shipped separately.
We do not combine multiple orders or refund shipping charges for orders placed separately, even if the orders are placed on the same day or only minutes apart.
To avoid paying shipping more than once, please make sure your cart contains everything you would like to purchase before completing checkout.
Order Changes & Cancellations
We work hard to process and ship orders quickly so you can start creating sooner. Because orders begin moving through our fulfillment process immediately, we do not accept order changes or cancellations once an order has been placed.
Please review your cart, item quantities, shipping address, and payment information carefully before completing your purchase.
Orders submitted with an ineligible shipping address, including a PO Box address, may be canceled because the order cannot be fulfilled as placed.
This no-cancellation policy does not prevent Sew Yours from canceling an order that cannot be fulfilled, contains an ineligible shipping address, presents a payment or fraud concern, or requires an additional shipping balance that the customer declines to pay.
Inventory Availability
While we make every effort to maintain accurate inventory, occasional inventory discrepancies may occur.
If the full quantity of cut fabric or other by-the-yard materials ordered is unavailable, such as when 1 yard is ordered but only 3/4 yard remains, or 5 continuous yards are ordered but only 3 continuous yards remain, we will ship the remaining available quantity and automatically refund the unavailable balance to the original payment method.
For all other items, if an item becomes unavailable after your order has entered fulfillment, the unavailable item or items will be automatically refunded and the remaining items in your order will be shipped.
To avoid delaying shipment, we do not contact customers regarding substitutions, partial shipments, order changes, or cancellations once fulfillment has begun.
Damaged Packages
Please inspect your package upon delivery.
If the exterior packaging appears damaged, take clear photos before opening the package and contact us within 7 days of delivery through our Help Center.
We will review the claim, may request additional photos or documentation, and, if approved, repair, replace, refund, or otherwise resolve the issue at our discretion.
Please retain all packaging materials and damaged items until the claim has been resolved. The shipping carrier may require them as part of its investigation.
Lost Packages
Once your order ships, you will receive a tracking number by email.
If your package has not received a tracking update for 7 days or more, please contact us through our Help Center.
When eligible, we may assist with opening a carrier investigation or submitting a claim. Shipping carriers require specific waiting periods before an investigation or claim can be initiated.
If the package is insured and is ultimately determined to be lost by the carrier, we will work through the carrier's claims process before issuing any replacement or refund.
Replacement or refund decisions will be made after the carrier's investigation or claim has been completed.
Carrier investigations and claim timelines are controlled by the shipping carrier and may take several weeks to complete.
Delivered Packages
Once a package is marked as delivered by the shipping carrier to the shipping address provided at checkout, responsibility for the package transfers to the recipient.
Sew Yours is not responsible for packages marked as delivered by the shipping carrier. Refunds or replacements will not be issued for packages confirmed as delivered, and Sew Yours does not file claims for packages marked as delivered.
If you cannot locate your package, please check around your property thoroughly, including:
- Front, side, and rear doors
- Garages
- Porches
- Mailrooms or package rooms
- Bushes or other concealed areas
- With neighbors, household members, or building staff
Please note that carriers may occasionally scan packages as delivered before final drop-off or deliver a package to a nearby address by mistake.
We also recommend contacting the shipping carrier directly, as the carrier may be able to provide additional delivery details, driver notes, or GPS scan information.
If your package remains missing, you may need to file a claim directly with the shipping carrier. Sew Yours can provide available shipment documentation upon request to assist with the claim process.
Signature-Required Deliveries
Orders requiring signature confirmation must be accepted by an eligible recipient at the shipping address.
The customer is responsible for monitoring tracking information and arranging to receive the package. Sew Yours is not responsible for missed delivery attempts, carrier access restrictions, or packages returned because a required signature could not be obtained.
If a signature-required package is returned to Sew Yours, the customer must pay all applicable return shipping, reshipment, insurance, signature confirmation, and carrier fees before the order can be sent again.
Shipping Address Responsibility
Customers are responsible for providing a complete, accurate, and eligible physical shipping address at checkout.
We do not ship to PO Box addresses. A physical street address is required.
Shipping addresses cannot be changed once an order has been placed. Please review your shipping address carefully before completing checkout.
Orders submitted with a PO Box address may be canceled and refunded to the original payment method. The customer must place a new order using an eligible physical street address.
Sew Yours is not responsible for delays, delivery failures, returned packages, or lost packages caused by an incorrect, incomplete, ineligible, or undeliverable address provided by the customer.
Returned Packages
If a package is returned because the address entered at checkout was incorrect, incomplete, undeliverable, ineligible, or not claimed, a reshipment fee is required before the order can be resent.
Final sale items remain non-refundable if returned due to an incorrect or incomplete address, failure to claim the package, refusal of delivery, inability to obtain a required signature, or any other address-related delivery issue.
Returned packages containing eligible non-final-sale items may be refunded at Sew Yours' discretion, less the original shipping charges, return shipping charges, insurance charges, signature confirmation charges, and any carrier fees incurred.
Returned orders will not be resent until the applicable reshipment fee has been paid and an eligible physical street address has been provided.
Weather & Emergency Delays
Severe weather, natural disasters, carrier disruptions, government actions, emergencies, and other events beyond our control may affect processing or delivery times.
Policy Updates & Right to Refuse Service
Sew Yours, LLC reserves the right to update this policy at any time and to refuse service for any lawful reason.
